Terms & Conditions

Welcome to Cypress Physio. By accessing or using our website https://cypressphysio.ca, booking an appointment, or receiving our services, you agree to these Terms & Conditions. If you do not agree, please discontinue use of our website and services.

Cypress Physio provides physiotherapy and rehabilitation treatments in North Vancouver. All treatments are carried out by licensed professionals in accordance with Canadian healthcare regulations. The information provided on this website is intended for educational purposes only and is not a substitute for professional medical advice. You should always consult a qualified healthcare provider before beginning any treatment plan, as results may vary depending on individual conditions, compliance, and other health factors.

Appointments can be booked online, by phone, or in person. We require at least 24 hours’ notice for cancellations or changes to appointments. Missed appointments or late cancellations may result in a fee. Payment is due at the time of service unless alternative arrangements are made, and while we accept major payment methods and offer direct billing to select insurers, you remain responsible for any portion of your bill not covered by insurance.

Although our therapists use their professional training and expertise to provide the best possible care, Cypress Physio is not liable for any loss, injury, or damages resulting from treatment, except where prohibited by law. You are responsible for following post-treatment instructions and for notifying us promptly if you experience any adverse symptoms.

We are committed to protecting your privacy and handle all personal health information in compliance with the British Columbia Personal Information Protection Act (PIPA). For further details on how your information is collected, used, and stored, please review our Privacy Policy.

All content on this website is owned by or licensed to Cypress Physio and may not be copied, distributed, or used for commercial purposes without our written consent. While we strive to keep our website up to date and functioning properly, we do not guarantee that it will always be free of errors or interruptions.

We reserve the right to update or change these Terms & Conditions at any time, and continued use of our website or services after such changes will constitute acceptance of the revised terms. For questions about these Terms & Conditions, please contact Cypress Physio at our North Vancouver clinic.